You are comparing SpinPalace with the casino you used before, and the first thing you notice is that the login screen keeps rejecting your password even though you typed it correctly. That usually happens because the browser is autofilling an old password or the account has been temporarily locked after several failed attempts.

Deposit Left the Bank but Not Credited to the Casino Balance

You see the money leave your bank account, but the casino balance stays the same. The most likely causes are a pending bank transfer, a deposit that did not reach the casino, a wrong reference, a failed security check, or a bonus that locked the funds.

• The bank transfer is still pending on the bank side.
• The deposit reference or account number was entered incorrectly.
• The casino’s payment provider flagged the transaction for review.
• A welcome bonus is active and the deposit is tied to wagering conditions.
• The deposit was made from an account not in your name.

1. Open your bank statement and confirm the transaction status is completed, not pending.
2. Note the exact amount, date and reference number shown by your bank.
3. Log in to your casino account and open the transaction history page.
4. Check if the deposit appears as pending or failed in the history.
5. If the deposit is missing, take a screenshot of the bank statement line.
6. Return to the cashier and repeat the deposit only if the first one shows as failed.
7. If a bonus is active, open the bonus details and see whether the funds are locked.
8. Make sure the name on the bank account matches the name on your casino profile.
9. Write a short message to support with the amount, date and reference number.
10. Attach the screenshot and send it from the email address registered on your account.
11. Wait for support to confirm the deposit has been traced and credited.

Contact support as soon as the bank shows the payment as completed but the casino history shows nothing after a full banking day.

Cannot Log In or Account Locked After Failed Attempts

You type your username and password, but the page reloads with an error, or a message says the account is locked. Common causes are a saved password that no longer matches, too many failed attempts, a browser extension blocking the login form, a forgotten username, or a security hold on the account.

Start by clearing the password field completely and typing it manually instead of letting the browser fill it. If the lock message mentions too many attempts, wait for the lock period to pass before trying again, because each new attempt can extend it. When you are ready to try again, use the spin palace casino login page on the main domain rather than a bookmarked link. The https://spinpalace.gr.com/ page is the one that accepts your usual credentials, so avoid copies found through search ads.

• The browser autofills an outdated password.
• The account is locked after several wrong passwords.
• A password manager extension interferes with the form.
• The username is misspelled or an old email address is used.
• The account is under a temporary security review.

1. Clear the password field and type the password manually.
2. Check that Caps Lock is off and the keyboard language is correct.
3. Try a different browser or a private window to rule out extensions.
4. Use the password recovery link if you are unsure of the current password.
5. Follow the recovery email and set a new password you have not used before.
6. If the account is locked, note the exact message shown on screen.
7. Wait for the lock period to end before making another attempt.
8. Log in with the username or email address exactly as registered.
9. Disable password managers for this site and enter credentials by hand.
10. Check your email inbox and spam folder for any security notice from the casino.
11. Contact support with the lock message and the email address on the account.

Reach out to support when the lock message persists after the stated wait period or when the recovery email never arrives.

Identity Verification Stuck or Documents Rejected

You upload your ID and proof of address, but the status stays on pending or the documents come back rejected. Typical causes are blurry photos, expired documents, a name mismatch, an address document that is too old, or a file format the system cannot read.

• The photo is blurry, cropped or has glare.
• The ID or passport has expired.
• The name on the document differs from the casino profile.
• The utility bill is older than the accepted period.
• The file is a format the upload tool does not support.

1. Open your profile and check the exact spelling of your name and address.
2. Compare it with the name and address printed on your ID.
3. Take a new photo of the ID on a flat surface with even lighting.
4. Make sure all four corners and the text are visible.
5. Use a recent utility bill or bank statement that shows your full name and address.
6. Convert the files to a common format such as JPEG or PDF if the upload fails.
7. Upload each document separately instead of combining them into one file.
8. Submit the documents again through the verification section of your account.
9. Note the date and time of the new submission.
10. Check your email for any message explaining a rejection reason.
11. Contact support with the rejection message and the new files attached.

Contact support when a document is rejected without a stated reason or when the pending status does not change after you have re-uploaded clear copies.

Site or Games Not Loading Properly on a Phone

You open the casino on your phone browser, but the page is blank, the games spin without starting, or buttons do not respond. Likely causes are a weak mobile connection, an old browser version, too many open tabs, a cached page that no longer matches the site, or a game that needs more memory than the phone has free.

• The mobile data or Wi-Fi signal is unstable.
• The browser is out of date or not supported.
• Cached files conflict with the current version of the site.
• Too many tabs or background apps are using memory.
• The game requires a feature the phone browser does not support.

1. Switch between Wi-Fi and mobile data and reload the page.
2. Close all other tabs and background apps on the phone.
3. Update the browser to the latest version available for your phone.
4. Clear the browser cache and cookies for the casino site.
5. Disable any ad blocker or content blocker for the casino domain.
6. Reload the page and wait for it to finish loading before tapping.
7. If the lobby loads but a game does not, try a different game from the same provider.
8. Rotate the phone to landscape and back to refresh the layout.
9. Open the site in a private browsing window to test without extensions.
10. Restart the phone to free memory and refresh the network connection.
11. Try another browser installed on the phone, such as Chrome or Safari.
12. If the issue continues, take a screenshot of the error and contact support.

Contact support when the lobby works but a specific game fails on every browser, or when the page shows an error code that does not go away.

Quick Reference

The table below lists each problem with its usual cause and the first check to perform.

For a missing deposit, the first check is always the bank statement, because a pending transfer will not appear on the casino side until the bank releases it. If the bank shows completed, the transaction history inside the casino is the next place to look for a pending or failed entry. A login problem usually comes from an autofilled password, so typing it by hand rules out that cause before you consider a lock. Document rejections are most often about photo quality, so retaking the picture in good light solves many KYC delays. Mobile loading issues start with the connection and the browser version, and clearing the cache is the step that fixes most blank pages. When a single game fails but the lobby works, the problem is with that game rather than with your phone or your internet connection.

The simplest habit that prevents most of these problems is to keep your casino profile details identical to your bank and ID records, and to type your password by hand on the main domain instead of relying on saved logins.