You typed your password with Caps Lock on, and now the screen shows an error message instead of your balance. That login failure usually comes from a simple mismatch between what you entered and what the system expects.

Withdrawal stuck in pending status

Your withdrawal request shows as pending, but the funds have not left your casino balance. This delay can happen for several reasons.

• You have not completed identity verification.
• A bonus is still active on your account.
• Your chosen payment method requires extra checks.
• You requested a withdrawal before clearing a deposit.
• The casino is reviewing your account for security reasons.

1. Open your account and go to the withdrawal history section.
2. Look for any message about missing documents or bonus conditions.
3. If a bonus is active, complete the remaining wagering or cancel the bonus.
4. Make sure your identity verification is fully approved.
5. Check that your payment method details match your registered name.
6. If you have multiple pending withdrawals, cancel the extra ones.
7. Submit any requested documents through the secure upload form.
8. Wait for the pending status to change to processing.
9. Do not create a new withdrawal request while one is pending.
10. If the status has not changed after a full business day, note the reference number.
11. Contact support only if you have completed all the above and the withdrawal remains pending.

Reach out to support when you have finished every check and the withdrawal is still stuck in pending.

Deposit missing from casino balance

Your bank shows the deposit as completed, but your casino balance has not increased. This usually means the funds are still in transit or the deposit was flagged for review.

• The payment provider has not yet confirmed the transfer.
• You used a payment method that requires manual approval.
• The deposit was made to a different account than the one you are logged into.
• A security check has temporarily held the funds.
• You entered incorrect payment details.

1. Refresh your casino balance after a few minutes.
2. Check your bank statement to confirm the deposit left your account.
3. Log out and log back in to your Bitstarz casino account.
4. Review your transaction history in the cashier section.
5. If the deposit is listed as pending, wait for it to clear.
6. Make sure you are using the same currency and payment method as before.
7. Do not attempt a second deposit until the first one is resolved.
8. Take a screenshot of the bank transaction for your records.
9. Note the transaction ID from your bank.
10. If the balance does not update after a reasonable time, gather your deposit details.
11. Contact support only if the deposit is confirmed by your bank and still missing from your balance.

Reach out to support when you have the bank confirmation and the deposit is still not credited.

Identity verification stuck or documents rejected

You uploaded your documents, but the verification status remains pending or your documents were rejected. This can block withdrawals and some account features.

• The document image is blurry or has glare.
• The document is expired or not accepted as proof.
• The name on the document does not match your casino account.
• You uploaded a partial photo of the document.
• The verification team is experiencing a backlog.

1. Check the rejection reason in your account notifications.
2. Retake photos in a well-lit room without flash.
3. Ensure all four corners of the document are visible.
4. Use a high-resolution camera or scanner.
5. Upload the front and back of your ID if required.
6. Make sure the document is not expired.
7. Confirm that your name and date of birth match your account details.
8. Submit a proof of address that shows your full name and address.
9. Do not send documents via email; use the secure upload form.
10. Wait for a confirmation email before uploading again.
11. Contact support only if your documents are clear and valid but still rejected after a full review cycle.

Contact support when you have submitted clear, valid documents and the verification is still stuck.

Welcome bonus or free spins not credited

You made a qualifying deposit or entered a bonus code, but the welcome bonus or free spins are missing from your account. This often happens because a condition was not met.

• The bonus code was entered incorrectly or not at all.
• The deposit did not meet the minimum required for the bonus.
• You have already claimed a welcome bonus in the past.
• The bonus was credited but appears in a separate bonus balance.
• The promotion expired before your deposit.

1. Log in to your Bitstarz login and go to the promotions page.
2. Check the bonus terms for the specific welcome offer.
3. Confirm that your deposit met the minimum amount.
4. Enter the bonus code exactly as shown, in the correct field.
5. Make sure you have not claimed a welcome bonus before.
6. Look for a separate bonus balance in your account.
7. If the bonus is missing, do not make another deposit yet.
8. Take a screenshot of the promotion and your deposit receipt.
9. Visit Bitstarz login to review your bonus history and any active offers.
10. If a code was required, re-enter it in the cashier before depositing again.
11. Wait for the bonus to be credited automatically after the deposit clears.
12. Contact support only if you met all conditions and the bonus is still missing after the deposit is confirmed.

Contact support when you have checked all conditions and the bonus is still not credited after your deposit is confirmed.

Quick Reference

The table below maps common problems to their usual cause and the first check to perform.

Each row points to the most likely cause and the quickest check. The first check often resolves the issue without support. For a pending withdrawal, verification is the most common blocker. For a missing deposit, a short wait usually fixes it. For KYC, clear images prevent rejection. For bonuses, re-entering the code correctly solves most cases.

Before you start a session, clear your browser cache and ensure you are on the official Bitstarz login page; this single habit prevents most login and session errors.