You compare the login screen in front of you with the one at the casino you used before, and the difference is that your details are not accepted here in the same way. Most often this comes from a small mismatch in the credentials saved on your device, not from an account problem.

Identity Documents Stuck in Review or Rejected

You upload your ID and proof of address, but the status stays on review for days or flips back to rejected without a clear reason. The usual culprits are listed here.

• The photo is blurred or cropped at the edges.
• The name on the document does not match the account name exactly.
• The proof of address is older than the accepted period or shows a different address.
• A corner of the document is covered by a finger or reflection.
• The file format or size is outside what the upload form accepts.

Work through these steps in order.

1. Open the document on your phone and check that all four corners are visible and the text is sharp.
2. Take a new photo in daylight without a flash, holding the phone flat above the page.
3. Compare the spelling of your name against the account profile and correct any differences.
4. Use a document that shows your current address and is recent enough for acceptance.
5. Upload the front and back of the ID as separate files if the form asks for both.
6. Convert the file to the format the upload form names, rather than renaming the extension.
7. Submit one document at a time and wait for the status to change before adding the next.
8. Check your email inbox and spam folder for a message naming the specific problem.
9. Remove any old rejected uploads from the pending list before trying again.
10. Re-submit only after you have fixed the exact issue named in the rejection message.

Contact support when a re-submitted document is rejected again without a stated reason, or when the status has not moved after you fixed the named issue.

Account Locked After Failed Login Attempts

You type your password, the page reloads, and a message says the account is locked or the credentials are wrong. Repeated failed attempts are the most common reason for a lock, and it can also come from the following causes.

• The password was changed on another device and the old one is still saved.
• The username is being entered with a different capitalisation or spacing.
• Too many failed attempts have triggered a temporary lock.
• The browser is filling in an old saved password.
• Your connection is dropping the session before the login completes.

Follow these steps to regain access to casinoramas.org/.

1. Type the username and password by hand instead of relying on autofill.
2. Check that no space was added before or after the username.
3. Switch off the password manager for this site and try once more.
4. Clear the saved password for the site in your browser settings.
5. Open a private browsing window to rule out old cookies.
6. Move to a stable connection, such as your home wifi, before trying again.
7. Use the password reset option if the lock message offers it.
8. Set a new password that you have not used on this account before.
9. Log in once on the device you used to reset the password.
10. Keep the new password written down separately so you do not repeat the attempts.

Contact support when the reset link does not arrive, or when the account stays locked after a successful password change.

Welcome Bonus or Free Spins Missing

You finish registration or your first deposit and expect the welcome offer, but the balance shows nothing extra and the spins are absent. These are the usual reasons.

• The bonus code was not entered before the deposit was confirmed.
• The deposit method does not qualify for the offer.
• The minimum deposit condition for the offer was not met.
• The bonus was already claimed on an earlier account.
• The spins are credited only after the first qualifying bet.

Check each point below in order.

1. Open your bonus history and see whether the offer is listed as active, pending or absent.
2. Confirm that you entered the code in the bonus field, not in a comment box.
3. Check that the deposit was made with a method the offer accepts.
4. Compare the deposit amount with the minimum the offer requires.
5. Look for a separate free spins section in your account, not only the cash balance.
6. Log out and back in so the account refreshes the bonus status.
7. Clear the browser cache if the bonus history looks out of date.
8. Try the same account on your phone browser to rule out a display issue.
9. Place the first qualifying bet if the spins are released after play.
10. Take a screenshot of the bonus history showing the missing offer.
11. Re-submit the code only if the offer is still shown as available to you.

Contact support when the bonus history shows the offer as active but the balance has not changed after a fresh login.

Withdrawal Pending Longer Than You Expected

The withdrawal shows as pending and the money has left your play balance but not reached you. The common causes are these.

• Identity verification is still open on the account.
• A bonus is still active and its play conditions are not finished.
• The payout method is different from the one used for the deposit.
• The payout details were entered with a typo.
• The request was made during a period when the payout queue is longer than usual.

Use these steps to move the request forward.

1. Check the withdrawal section for the exact status word shown next to the request.
2. Confirm that your identity documents are approved, not pending.
3. Finish any remaining play conditions on an active bonus before expecting a payout.
4. Make sure the payout method matches the deposit method where the account requires it.
5. Re-enter the payout details slowly and check the account number digit by digit.
6. Cancel and resubmit the request only if the status allows it.
7. Look in your email for a message asking for an extra document.
8. Answer any document request in the same channel it arrived in.
9. Keep the withdrawal request open rather than splitting it into smaller ones.
10. Note the date you submitted and the status shown, ready to share with support.

Contact support when the status has not changed after your documents are approved and the bonus conditions are complete.

Quick Reference

The table maps each symptom to its most likely cause and the first check to make.

A rejected document almost always needs a new photo rather than a new file name. A locked login is usually cleared by typing the credentials by hand. A missing bonus is best confirmed in the bonus history before you contact anyone. A pending withdrawal moves once verification is approved and any active bonus conditions are finished. Free spins often sit in their own section, away from the cash balance. The status word shown in your account is the most useful thing to quote to support.

Keep your account name, address and payout details identical everywhere, and most of these blocks never start.